Because our products are handcrafted in small batches, please allow a short processing window before your order ships. Most orders ship within 3–5 business days, not including weekends or holidays. During launches or market season, processing times may be slightly longer.

We occasionally run promotions that include free or reduced shipping thresholds. Any active offers will be clearly displayed at the top of our site or during checkout. Shipping rates are calculated at checkout based on your location and order size.

We currently ship within the United States. We hope to expand our shipping options over time. If you’re outside the U.S. and interested in our candles, please reach out to us and we’ll let you know what’s possible.

Once your order ships, you’ll receive an email with a tracking number. It may take up to 24 hours for tracking updates to appear after the carrier scans your package.

For full details on shipping, returns, and damaged items, please visit our Shipping & Returns Policy page.

Our candles are poured in small batches using a high-quality wax blend, premium fragrance oils, and thoughtfully selected wicks. Each scent is tested for a clean, even burn and a beautiful fragrance experience in your space.

Burn time varies by vessel size and how it’s cared for. As a general guide, smaller candles are perfect for shorter burns and smaller spaces, while larger vessels offer longer total burn times. For the best experience, always follow our candle care tips.

For an even, long-lasting burn:

• Trim the wick to about 1/4" before each burn.
• Allow the melt pool to reach the edges of the jar on the first burn to help prevent tunneling.
• Burn in 2–4 hour sessions and never more than 4 hours at a time.
• Keep candles away from drafts, pets, children, and flammable materials.
• Stop burning when about 1/2" of wax remains at the bottom.

You can read our full care guide here: Candle Care Guide.

Slight variations such as frosting, small air bubbles, or minor surface changes are common in handcrafted candles and do not affect performance or safety. We see these as part of the charm of small-batch production.

Our fragrance load is carefully balanced to create a noticeable, inviting scent without being overwhelming. Keep in mind that room size, airflow, and your own scent sensitivity all play a role. If you prefer softer or stronger scents, you’ll quickly learn which of our fragrances fit your style.

Yes, we love partnering with boutiques, gift shops, and curated retailers. To learn more about becoming a stockist, please visit our Wholesale Information page or submit a wholesale inquiry through our Contact page.

We offer custom options for weddings, corporate gifting, brand collaborations, and special events. Custom projects may include tailored scent profiles and labeling, depending on your needs and timeline. Reach out through our Contact page with your event date, quantity, and vision, and we’ll follow up with details.

Absolutely. Candles make beautiful, thoughtful gifts. You can enter the recipient’s shipping address at checkout, and if gift notes or special options are available, you’ll see them on the product or cart page. We never include pricing inside the box.

We’re so sorry if your candle didn’t arrive in perfect condition. Please email us as soon as possible with your order number and clear photos of the damage. We’ll review your case and work with you on a replacement or solution according to our Shipping & Returns Policy.

We begin processing orders quickly, so changes or cancellations may not always be possible. If you need to update your order, please contact us as soon as you can with your order number, and we’ll do our best to help.

We’d love to help. You can reach us anytime through our Contact page, and we’ll respond as soon as possible during our normal support hours.